RockRiverTiff
Well-Known Member
I have a lot of hard-headed friends, and they all say the same thing, but I am still wavering. I thought I'd turn to other horsey people for advice. Warning, this is going to be a long one, but I really would appreciate some honest advice.
A couple weeks ago I sold a very nice saddle on eBay. I've just been using it as a pleasure saddle, and the only horse it fits is leased out for two years, so I figured I'd make some space. I advertised with 10 large, clear pictures from every angle and clearly said in the listing that while it was an expensive saddle when made, it was missing all the skirt silver when I purchased it. The buyer received the saddle and left me positive feedback. As soon as I left them positive feedback, I got a call. And then another call. And then an e-mail.
Long story short, they tried to say I didn't tell them about the missing silver. And I said "Look at the ad." They initially said they were going to file an eBay fraud claim, and I was fine with that, since eBay can also just look at the ad and see I was honest, and since I have 100% feedback. So they dropped that line and started saying instead of corner plates it was missing 48 conchos (they counted the mounting holes from the plates), and that I had only said it was missing plates. Have any of you EVER seen a saddle with 48 individual conchos? Bonkers! Well once I calmly explained those were mounting holes, and that they were also readily visible in the photos, she dropped that line too.
So a few days ago she e-mails me outside of eBay demeaning my character and threatening to do a chargeback. And I said go ahead--Paypal will figure it out. But she didn't pay with Paypal, she paid with a credit card, and according to the Paypal advisor I spoke with, it could freeze my account for 75-100 days while they investigate the claim. (I wish there was a head on fire smiley I could insert here.)
Today she calls and says she is sending the saddle back because her credit card company told her to in preparation for the chargeback. And then she says she would settle it all for a $100 refund. I feel like she's holding my Paypal account for ransom!! I feel confident that I would ultimately come out on top of this, but I do a lot of eBay business (I actually work part-time at an eBay store) and use my Paypal for other things as well, and I'm starting to wonder if I wouldn't just rather pay the $100 and be done with this.
All my friends say that I'm in the right and should see this through, and I hate to "plea bargain" if I'm innocent to begin with, but having no Paypal access for almost three months would be a nightmare in itself. What do you guys think? It just makes me sad that for all the buyer rights, there are no seller rights. :no:
A couple weeks ago I sold a very nice saddle on eBay. I've just been using it as a pleasure saddle, and the only horse it fits is leased out for two years, so I figured I'd make some space. I advertised with 10 large, clear pictures from every angle and clearly said in the listing that while it was an expensive saddle when made, it was missing all the skirt silver when I purchased it. The buyer received the saddle and left me positive feedback. As soon as I left them positive feedback, I got a call. And then another call. And then an e-mail.
Long story short, they tried to say I didn't tell them about the missing silver. And I said "Look at the ad." They initially said they were going to file an eBay fraud claim, and I was fine with that, since eBay can also just look at the ad and see I was honest, and since I have 100% feedback. So they dropped that line and started saying instead of corner plates it was missing 48 conchos (they counted the mounting holes from the plates), and that I had only said it was missing plates. Have any of you EVER seen a saddle with 48 individual conchos? Bonkers! Well once I calmly explained those were mounting holes, and that they were also readily visible in the photos, she dropped that line too.
So a few days ago she e-mails me outside of eBay demeaning my character and threatening to do a chargeback. And I said go ahead--Paypal will figure it out. But she didn't pay with Paypal, she paid with a credit card, and according to the Paypal advisor I spoke with, it could freeze my account for 75-100 days while they investigate the claim. (I wish there was a head on fire smiley I could insert here.)
Today she calls and says she is sending the saddle back because her credit card company told her to in preparation for the chargeback. And then she says she would settle it all for a $100 refund. I feel like she's holding my Paypal account for ransom!! I feel confident that I would ultimately come out on top of this, but I do a lot of eBay business (I actually work part-time at an eBay store) and use my Paypal for other things as well, and I'm starting to wonder if I wouldn't just rather pay the $100 and be done with this.
All my friends say that I'm in the right and should see this through, and I hate to "plea bargain" if I'm innocent to begin with, but having no Paypal access for almost three months would be a nightmare in itself. What do you guys think? It just makes me sad that for all the buyer rights, there are no seller rights. :no:
