wish you would have posted before you got yours. We have Blackberrys in the family, actually the 8830 World Edition and love it. I have a 17 yr old computer / gadget geek daughter and she DOES NOT like the Blackberry Pearl, I tried to buy her one when they came out and she flipped, NO WAY she said. And BlackBerry is coming out with the Bold and the Storm and they too are difficult to learn. Not saying they are impossible, but not as easy as the 8830 World Edition. The 8830 you can literally pick up and start using. But to help you out, you need to go to BlackBerry.com and sign up in the 'BlackBerry Lounge'. There is a lot of help there and people there too to ask questions. Where did you buy it? do those sales people carry a Curve, Ask..... Good Luck. Or maybe you have a return policy to return it and get another BBerry. But the BBerry is the way to go and simple to use. We cannot use the IPhone up here in the mountains, do not get service.