Embroidery, anyone have a high end machine?

[minimama]

I have never embroidered anything. I am completely new to it, but we are thinking about adding an embroidery service to our business. It would be mainly hats adn shirts, but occasionally a duffle bag or jacket as well. Does anyone have a machine like the Tajima NEO or the like that could tell me how easy they are to use? How much work and how much time and things like that?

Any help is appreciated!! Thank you!!!

Stacy