Hi Kay, I use about 10 mystery shoppers in our catering and rest. business. And I do expect alot from them..every thing from the lights on/off from the minute you drive your car into the parking lot, trash in the parking lot, no smoking inside any building in Fla. so I want to make sure that the ashtrays out at the door are not filled with paper and overflowing w/cig. butts. I want you to be greeted by the hostess in the same manner I would like to be, how long was your wait for your table, I dont want to hear that you were almost run over by a busy server, your menu didnt have last nights sauce imbedded in the seam, if you have children I do not want them to have to brush off the peas, carrots and breadcrumbs from the high chair,salt and pepper shakers filled, rest rooms spotless and we havent even gotten to the food being hot and the service. I basically want shoppers that are just aware of surrounding, for the most part they do not sit there and write things down ...I think they just go home and look at the list of things that I would like them to pay attention to and give me their thoughts. This is not something where I would "fire" anyone...I post the report for all to see and it is discussed w/all employees together. There is often 2 sides to every story so I want to hear all thoughts on the report. Everyone can have a bad day including mystery shoppers so I must take everything into consideration. Now Kay, if you like, I would love to have you visit me in Fla. and have dinner, I pay 50.00 a visit (usually 2xs a month) plus your dinner. You are only allowed 2 cocktails as any thing more you may not care what our restrooms look like or if you have last nights bernaise sauce stuck on your fork !!
heidi