A friend of mine sent her paperwork in about 2 months ago and hasn't heard anything either. I once waited 4 months and then called them and told them I needed the paperwork cause I had a show coming up. They sent it out immediately. Then a week later, the first set came they had sent. They sent them to a completely different state. The person that recieved them was nice enough to forward them to me. When you do get a hold of them, give em grief. Last summer they told me they hired on some new help and the newbies screwed up alot of paperwork and shipped them to wrong addresses.