Waiting for Jerald Cart

Discussion in 'Driving Miniature Horses' started by JAX, Jun 29, 2014.

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  1. Jun 29, 2014 #1

    JAX

    JAX

    JAX

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    Has anyone bought and/or received a new Jerald cart lately? A friend sold her cart and ordered a new one on 4/11 but can not get ahold of them now to find out when it should be delivered. She has called and emailed but receives no answer. She tried with my phone as well with still no answer.... She thought it would be ready over a month ago. She is starting to panic!! So I was hoping that someone here could tell me if maybe they are just crazy busy or if they have received one lately and about how long it took???
     
  2. Jun 29, 2014 #2

    disneyhorse

    disneyhorse

    disneyhorse

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    I remember mine took a month at least... But that was years ago. I would guess this is the peak busy time for them though... They won't respond by phone or email with an update or estimate?
     
  3. Jun 29, 2014 #3

    JAX

    JAX

    JAX

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    No there has been no response from them. [​IMG]
     
  4. Jun 30, 2014 #4

    horsenut50

    horsenut50

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    I too have tried calling and leaving several messages and have not had a call back. Very poor customer service for a business. I'm sorely disappointed in them.
     
    Peggy Porter likes this.
  5. Jun 30, 2014 #5

    JAX

    JAX

    JAX

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    This is not what I wanted to hear... the cart was paid for when ordered. I don't understand she has ordered carts from them before with no issues. I hope someone can give us a clue as to what is going on!!!
     
    Last edited by a moderator: Jun 30, 2014
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  6. Jun 30, 2014 #6

    djskid

    djskid

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    I am still waiting to hear back from them as I have emailed several times and called and left messages as I was wanting to buy a new set of wheels and some other thingsand it has been.........over a year!! [​IMG] I also contacted a couple of distributors of their products with the same result Hope your experience is better!
     
  7. Jul 1, 2014 #7

    Peggy Porter

    Peggy Porter

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    Horsenut50 I sent you a private message.
     
  8. Jul 3, 2014 #8

    Make A Wish Miniatures

    Make A Wish Miniatures

    Make A Wish Miniatures

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    Talked to someone yesterday and she finaly got a hold of the people at Jerald. her cart will be shipped next week. They have been swamped!
     
  9. Jul 6, 2014 #9

    JAX

    JAX

    JAX

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    Thank you Make A Wish! Yes she did hear from them and they are just crazy busy but all is well. [​IMG]
     

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