I just want everyone to know my experiences with Farnam and Platform feed for Minis. I had never tried Platform as it is about the most expensive feed out there and since I was having good results with what I was using I saw no need to until my distributor went out of business.I thens saw on the Farnam website a $4/bag rebate with no limits on the coupon good until Jan 4. On top of that my TSC said that they would give me an additional 5% if I bought a ton at a time. This would bring it down to a reasonable - though still high price. So I got my first ton. I contacted Farnam and asked if I needed 40 repate slips or if one rebate with one receipt is okay. They emailed back that one rebate with one receipt was acceptable. I sent in the one rebate with the receipt for 40 bags circled for them. After waiting 6-8 weeks I got a check for $4. I again contacted Farnam who then claimed that they had changed rebate companies and that company messed things up. Now I was told to FAX a copy of the receipt and rebate. Which I did within 15 minutes. After waiting 4-6 weeks I contacted them again and they claim they never got the FAX.(right) She also pointed out the the rebate slip on line now was changed to limit to only 4 bags. I said I had noticed, but I had printed out enought rebates to get me through to January. I also told her that by this time I had sent in a second rebate for another 40 bags. She assured me that there would be no problem. So I FAXed another copy of now two rebates. In two days I called and she said she got a blank copy from me(is that possible?).She then told me that from now on I needed to send in 40 rebate forms "they" decided. I told her that since they changed their directions that they should supply me with more rebate forms as I had not printed out 280 forms, just 6-8 what they had said I originally needed. They said No that they are allowed to change their promotions whenever they wanted. I FAXED them both a third time from my home FAX and then took it to my office and FAXED it again.
So it is now 6 weeks later and guess what. I have heard nothing.
I told them I planned on posting my displeasure on all the horse sites I can but she laughed not believing I would. I did not want anyone else to get caught up in Farnam's scam with Platform feed. Better yet If you can take the time to email Farnam and let them know you are upset over how they treat mini people, I would appreciate it.
By the way-Platform was OK for the minis. They got a nice shinny coat, but it says you need to feed less than other feeds, but I found that I was needing to feed more. One yearling colt gets double.It is not worth the extra $. I am going back to Tiz Wiz after show season.
Thanks for reading- hope no one else gets caught in this scam.
So it is now 6 weeks later and guess what. I have heard nothing.
I told them I planned on posting my displeasure on all the horse sites I can but she laughed not believing I would. I did not want anyone else to get caught up in Farnam's scam with Platform feed. Better yet If you can take the time to email Farnam and let them know you are upset over how they treat mini people, I would appreciate it.
By the way-Platform was OK for the minis. They got a nice shinny coat, but it says you need to feed less than other feeds, but I found that I was needing to feed more. One yearling colt gets double.It is not worth the extra $. I am going back to Tiz Wiz after show season.
Thanks for reading- hope no one else gets caught in this scam.