I now use a company called Westfield out of OHIO Had them for only a few months when we had a severe storm come through and blew off the roof on the back part of my house.Friday night 6 PM in early March and I called them.Got a REAL live person who had adjuster call me within the hour.He called repair company and they were there on the roof by 7PM to batten it down until daylight.Next morning SATURDAY he was there with crew to assess the damage and do temporary repairs until roofer came on Monday at 5 PM after his other jobs.Several days later roofer gave me an estimate and said he would have to do whole roof since it was all connected to damaged part(almost flat rolled roofing).He ordered materials and did job while I was on my Bucket list trip to New Zealand and Australia.I only had to pay deductible and got a whole new roof.It used to leak around fireplace chimney and now it doesn't.No more buckets in the hearth when it rains.Great insurance company and great roofer.I have my barns, house, a rental house and vehicles insured with them. They are called Westfield Insurance and ad says service excellence backed by 165 years of experience.Located in Westfield,OHIO 44251 Great company as far as I'm concerned.I had Farm Family for years and they stopped doing business in my area.Hope you find something that works for you